ZEN TRAVEL & SERVICES · Premium customer service

Frequently asked questions

Everything you need to know before travelling with Zen Travel & Services.

General

What services does Zen Travel & Services offer?+

We offer flight booking, visa assistance, hotel booking, vehicle rental, travel insurance and tailor-made trips.

Where are you based?+

Our head office is in Yaoundé, Cameroon. We support travellers locally and internationally.

Do you only work in Africa?+

No. We offer services all over the world, with a particular focus on Africa and its unique experiences.

Flights

Can you book international flights?+

Yes. We help you with flights to Africa, Europe, the Americas, Asia and the Middle East.

Can I get several flight options?+

Yes. We look for several options based on your budget and preferences.

Can I change my ticket after booking?+

It depends on the fare conditions of the airline concerned.

Visa assistance

Can you guarantee that a visa will be granted?+

No. The final decision rests solely with the embassy or the relevant authority.

What does your visa assistance include?+

We help you prepare your file, check your documents and give you administrative advice.

Can I send my documents via WhatsApp?+

Yes, subject to the confidentiality guidelines in force.

Hotels

Can you book hotels anywhere in the world?+

Yes. We can help you search for and book accommodation internationally.

Do you work with both budget and luxury hotels?+

Yes. We look for the options best suited to your needs and budget.

Vehicle rental

Do you offer chauffeur-driven rentals?+

Yes, depending on the destination and our partners' availability.

Can I book a vehicle for a group?+

Yes. We also offer minibuses and solutions for groups.

Travel insurance

Is travel insurance compulsory?+

Some destinations and visa procedures require travel insurance.

What does travel insurance cover?+

Depending on the policy chosen, it can cover medical expenses, assistance, repatriation, delays or baggage.

Tailor-made trips

What is a tailor-made trip?+

It is a trip designed around your wishes, your budget and your personal or professional goals.

Can I request several destinations in the same trip?+

Yes. We can create multi-destination itineraries adapted to your project.

Quote requests

Is the quote free?+

Yes. Quote requests are free and without obligation.

How soon will I receive a reply?+

Our team handles requests as quickly as possible, depending on how urgent they are.

Can I request several services in a single quote?+

Yes. You can combine flights, visa, hotel, vehicle, insurance and a tailor-made trip.

Still have a question?

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