ZEN TRAVEL & SERVICES · Premium customer service
Frequently asked questions
Everything you need to know before travelling with Zen Travel & Services.
General
What services does Zen Travel & Services offer?+
We offer flight booking, visa assistance, hotel booking, vehicle rental, travel insurance and tailor-made trips.
Where are you based?+
Our head office is in Yaoundé, Cameroon. We support travellers locally and internationally.
Do you only work in Africa?+
No. We offer services all over the world, with a particular focus on Africa and its unique experiences.
Flights
Can you book international flights?+
Yes. We help you with flights to Africa, Europe, the Americas, Asia and the Middle East.
Can I get several flight options?+
Yes. We look for several options based on your budget and preferences.
Can I change my ticket after booking?+
It depends on the fare conditions of the airline concerned.
Visa assistance
Can you guarantee that a visa will be granted?+
No. The final decision rests solely with the embassy or the relevant authority.
What does your visa assistance include?+
We help you prepare your file, check your documents and give you administrative advice.
Can I send my documents via WhatsApp?+
Yes, subject to the confidentiality guidelines in force.
Hotels
Can you book hotels anywhere in the world?+
Yes. We can help you search for and book accommodation internationally.
Do you work with both budget and luxury hotels?+
Yes. We look for the options best suited to your needs and budget.
Vehicle rental
Do you offer chauffeur-driven rentals?+
Yes, depending on the destination and our partners' availability.
Can I book a vehicle for a group?+
Yes. We also offer minibuses and solutions for groups.
Travel insurance
Is travel insurance compulsory?+
Some destinations and visa procedures require travel insurance.
What does travel insurance cover?+
Depending on the policy chosen, it can cover medical expenses, assistance, repatriation, delays or baggage.
Tailor-made trips
What is a tailor-made trip?+
It is a trip designed around your wishes, your budget and your personal or professional goals.
Can I request several destinations in the same trip?+
Yes. We can create multi-destination itineraries adapted to your project.
Quote requests
Is the quote free?+
Yes. Quote requests are free and without obligation.
How soon will I receive a reply?+
Our team handles requests as quickly as possible, depending on how urgent they are.
Can I request several services in a single quote?+
Yes. You can combine flights, visa, hotel, vehicle, insurance and a tailor-made trip.
Still have a question?
Didn't find your answer?
Our team is available to help you and answer all your questions.