Terms of service

Last updated: [TO BE COMPLETED: date]. This English translation is provided for convenience; in case of discrepancy, the French version prevails.

These terms govern the services offered by ZEN TRAVEL & SERVICES (flights, visa assistance, hotel bookings, vehicle rental, travel insurance and tailor-made trips). [TO BE REVIEWED by a lawyer before publication.]

1. Request and quote

Every service begins with a request (form, WhatsApp, email or phone). We draw up a personalised quote, valid for the period stated on it. Airline, hotel and other partner fares change in real time: a price is only guaranteed once the booking is confirmed and paid.

2. Prices and payment

Prices are given in CFA francs (XAF), or in the currency agreed in the quote, and show the price of the service and our service fees. A deposit of [TO BE COMPLETED] may be requested when you order; the balance is payable as set out in the quote. Accepted payment methods are specified in the quote.

3. Changes and cancellation

Change and cancellation conditions depend on the rules of the provider concerned (airline, hotel, rental company, insurer) and are communicated to you before confirmation. Some tickets and bookings are non-refundable or cannot be changed. Our service fees are [TO BE COMPLETED: refundable / non-refundable].

4. Visas and formalities

Our visa assistance consists of advising you and helping you compile and submit your application. The granting of a visa is solely a matter for the consular authorities: we cannot guarantee that it will be granted, nor the processing times. Consular and service fees are not refundable if the visa is refused, unless otherwise stated in the quote.

5. Travel documents

You are responsible for the validity of your documents (passport, visas, health certificates) and for the accuracy of the information you provide, in particular the spelling of names, which must match your passport. Costs resulting from an error based on inaccurate information are your responsibility.

6. Travel insurance

We recommend taking out travel insurance. The cover, exclusions and claims procedures are those of the insurer's policy, whose terms you receive before taking it out.

7. Liability

ZEN TRAVEL & SERVICES acts as an intermediary between you and the transport, accommodation and rental providers. We are responsible for properly performing our own obligations, but not for delays, cancellations, strikes, weather events or decisions by authorities beyond our control, without prejudice to your statutory rights.

8. Complaints

For any complaint, write to us at contact@zentravelservice.com giving your name and the subject of your request. We undertake to acknowledge receipt and then reply to you as quickly as possible.

9. Personal data

The processing of your data is described in our privacy policy.

10. Governing law

These terms are governed by Cameroonian law. In the event of a dispute, and failing an amicable agreement, the competent courts of Yaoundé shall have jurisdiction.